POLICY VERSION 2026-08-30-V1
Cancellation, rescheduling, and weather.
This is Southline's approved operating policy for quoting and customer planning. Deposits remain disabled until the rental agreement, legal identity, equipment requirements, insurance, and counsel review are complete.
Customer cancellation or date change
- More than 14 calendar days before the event: choose a full deposit refund or one move to a mutually available date.
- 8–14 calendar days before the event: the deposit becomes a credit valid for 12 months; other amounts paid are refunded.
- 7 calendar days or fewer: payments are non-refundable, except when Southline cancels or cannot perform.
A moved event must occur within 12 months of the original date and remains subject to availability, venue review, current travel, and any difference in the approved scope. Nonrecoverable custom-production costs are not refundable after an approved order is placed.
Weather and outdoor events
Outdoor service requires the covered or indoor backup stated in the final proposal. Southline may pause setup or operation for rain, lightning, unsafe wind, standing water, unstable ground, heat, cold, or conditions that threaten people or equipment. If the customer supplies the required approved backup, the event moves there when practical.
If the customer does not provide an agreed backup and weather prevents safe service, the customer-cancellation timeline applies. If Southline determines it cannot safely perform despite the customer meeting every agreed weather and venue requirement, the customer may choose a mutually available replacement date or a refund of the unavailable Southline service.
Southline cancellation
If equipment failure, staffing, transportation, safety, or another Southline-controlled issue prevents performance, Southline will offer a mutually available replacement date or refund the amount paid for the unavailable Southline service. Unrelated third-party event costs are not covered unless required by law.
How to request a change
Before payment, use the private request page. After payment, contact the monitored Southline support address shown in the signed proposal. A change is not approved until Southline confirms it in writing.